Hi All I'm using OSX 10.11.3 I know this question has been asked a few times and I did find a solution, which was on another thread. – Sign out of Creative Cloud desktop and then exit Creative Cloud desktop. – Go to Macintosh HD/Library/Application Support/Adobe – Find and delete the folders. Access Adobe Creative Cloud apps, services, file management, and more. Sign in to start creating. The recommendation is to install the applications through the Adobe Creative Cloud desktop app. The Creative Cloud desktop app has been updated and allows the successful installation of current and previous versions of Creative Cloud applications. For complete details regarding the installation process, see Download your Creative Cloud apps.
Audience: MDC user with access to Adobe
Note:
These instructions only apply to an MDC user with access to Adobe with their MDC email address. In case the user is not sure, he/she must first contact their local CNS department and verify or request access to Adobe Creative Cloud before proceeding with these instructions.
To get started, simply download your first app from the Adobe website. The Adobe Creative Cloud desktop app—which you will use to manage future downloads—is installed at the same time.
If you have Adobe Creative Cloud app installed on your computer, you can open it and skip to Step 3.
![Download Download](/uploads/1/3/4/8/134801282/105578130.jpg)
How to install a Creative Cloud app
When you download your first app, the Adobe Creative Cloud desktop app installs first. The Creative Cloud desktop app can be used to install other Creative Cloud apps among others.
- Sign in to the Creative Cloud website with your full MDC email address and select Continue.
- At MDC Login screen enter your MDC email address and password and click on Sign in
- Click Download for the app you want to install. Your app begins to download.
- Double-click the downloaded file to launch the installer. The name of the downloaded file is:
- Once the installer window opens, sign in to your Adobe account. The Creative Cloud desktop app launches automatically and installs your app.
- Note: If you are already signed in to Creative Cloud two other computers, you are prompted to sign out from any one of them.
- Sign in to the Creative Cloud website with your full MDC email address and select Continue.
Installation of Adobe Creative Cloud Desktop App
In addition to enrolling in Adobe, users will need to download the Adobe Creative Cloud Desktop App. If you are not enrolled, please visit our KB article: Adobe Creative Cloud Desktop App: Adobe Licensing Enrollment
eStout Students (Students who received a laptop from the eStout Laptop Program)
**Note: If you have a laptop that was imaged prior to the Summer of 2019, you will need to have your laptop reimaged before you install the new version of Adobe Creative Cloud Desktop App. Please visit the Technology Help Desk to have this done.
**If you are unable to access the help desk due to COVID-19, and are on a HP laptop without Company Portal, please delete this folder 'C:Program Files (x86)Common FilesAdobeOOBE' and then follow the directions for Stout Online Students. (Adobe Creative Cloud Installation: Stout Online and Graduate Students ) |
- HP Laptops: Download the Adobe Creative Cloud Desktop App from the Company Portal. See: Installing Adobe Creative Cloud Desktop App: Company Portal (Student HP)
- Apple Laptops: Download the Adobe Creative Cloud Desktop App from Managed Software Center. See: Installing Adobe Creative Cloud Desktop App: Managed Software Center (Student Apple). Note: If you are off campus and want to install software from the Managed Software Center, you will need to use a VPN Connection. VPN (Mac): Installation and Connection
Stout Online and Graduate Students:
Faculty
- HP: Download the Adobe Creative Cloud Desktop Apps from Software Center. See: Installing Adobe Creative Cloud Desktop App: Software Center (Faculty and Staff HP)
- Apple: Download the Adobe Creative Cloud Desktop Apps from Self Service. See: Installing Adobe Creative Cloud Desktop App: Self Service (Faculty and Staff Apple)
After you install the Adobe Creative Cloud Desktop App, you will sign in using your UW-Stout username and password. If you are not enrolled, please visit our KB article: Adobe Creative Cloud Desktop App: Adobe Licensing Enrollment
![Creative Cloud Desktop App Download Mac Creative Cloud Desktop App Download Mac](/uploads/1/3/4/8/134801282/191754054.jpg)
Creative Cloud Desktop App Download Mac Os
See Also:
Creative Cloud All Apps Download
« Previous: Adobe Creative Cloud Desktop App: Adobe Licensing Enrollment
Keywords: | enrollment app licensing adobeinstallSuggest keywords | Doc ID: | 92741 |
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Owner: | Heidi C. | Group: | UW Stout |
Created: | 2019-06-27 09:13 CST | Updated: | 2020-09-21 07:02 CST |
Sites: | UW Stout | ||
CleanURL: | https://kb.uwstout.edu/adobeinstall | ||
Feedback: | 15CommentSuggest a new document |